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Ordering and Shipping & Handling

We use a secure shopping cart system created by PayPal, a large and highly trusted payment processing vendor for internet transactions which is a subsidiary of EBay. It functions like most shopping cart systems and is compatible with most browsers (see below). If you have any concerns or problems using this system, email us your order and we'll figure out how to get you what you want. See below for paying by check or money order.

Adding to Cart: When you click the "Add to Cart" button next to any Luck Factory item a new window should open containing your "cart" and the item(s) you have selected. To continue shopping you can leave this window open in the background or close it.

Clicking additional "Add to Cart" buttons will add additional items to your cart and you should see this in your shopping cart. You can change the quantity you want of a particular item by changing the quantity in the box or you can delete items entirely from your cart by checking the box next to the quantity and then clicking on update.

Viewing Cart: If you have closed the cart window or if you have closed your browser and restarted you can click the "View Cart" button towards the bottom of any merchandise page. It should contain any items you left in the cart from earlier sessions if you did not check out previously.
View Cart

Shipping and Handling: Our standard shipping and handling charge for the US is $5.25 and for Canada is $7.00 and will be added during the checkout process. We ship by mail and standard shipping can take anywhere from 2 days to 3 weeks depending on size and weight of the item(s) ordered. Three to 5 days is typical. If you have a deadline for a party or event, please let us know. Additional services -- Priority Mail, Express Mail or shipping to the UK, Europe, Japan, Singapore, or Australia -- can be added during the check out process. The cost for the shipping options is below. If you live somewhere else, let us know and we'll look into the cost to ship to you. Certain Restrictions May Apply: Orders over approximately 10 lbs. may require payment of additional shipping costs by you. Certain items will require additional payments for Express Mail. These are the 6-inch Cat Banks, Shou Shan Stone Laughing Buddha and other bulky or heavy items.

Special Shipping Restrictions on Larger or Bulkier Items to Europe and Asia: Because of the cost of shipping heavier or bulkier items outside of the U.S., certain items on the web site require additional shipping charges. Please inquire about these costs BEFORE ordering.  We will send you an estimate of the shipping charge and an electronic "invoice" you can pay by credit card. Overseas orders that do not fit in the U.S. Postal Service Priority Mail flat rate envelope will require payment of additional shipping costs by you. We reserve the right to refuse shipments to countries which do not use the U.S. Postal Service Priority Mail service or for which we have an unfavorable history of shipments being lost in transit.

Checking out: You can check out at any time using Visa, MasterCard, Discover or American Express cards. (Corporate Amercian Express users may not be able to use this site because many corporate users have a block on on-line purchases.) You do not need to use PayPal or be a PayPal member! (During the checkout process you can create a PayPal account but you probably won't notice or care and don't need to.)

Browser issues: You must be able to accept and use cookies for this cart to work. Also, people with older WebTV systems have told us they do not see the cart but we have not verified this. If you have any concerns or problems, email us your order and we'll figure out how to get you what you want.

Shipping and Special Shipping Needs

Shipping to the US is $5.25 and to Canada is $7.00 regardless of quantity or weight. Other options are available during the checkout process. See these costs below. (Close this window to return to your previous page.)

U.S. Shipping Options
Priority Mail (2-3 Days) with Delivery Confirmation; $8.25 total. Certain restrictions may apply (see above). This $3.00 upgrade is free for U.S. orders of merchandise over $35.00 before shipping and handling.
Express Mail (Overnight or 2 Days) - Please add your phone number in comments section of order; $19.00 Total. Certain restrictions may apply (see above).
Canada Shipping Options
Priority mail is $20.00 to Canada if the items fit in a regular flat rate envelope.
To Ship Regular Mail Outside the U.S. and Canada
Shipping to UK, Most of Europe, Japan, Singapore, or Australia; $24.00. We only ship to countries that accept Global Priority Mail. Certain restrictions may apply (see above).

Paying by Check or Money Order

We are happy to accept payment by mail.

We suggest when possible that people who want to order by mail e-mail us what they want so we can check that the items are in stock and provide to you the total order amount before payment goes in the mail. When we confirm your order request we will give you the mailing address for payment. (We do not list the address online because of the volume of junk mail it generates.)

After we receive payment, we ship merchandise one day after the payment clears.

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Shipping and Handling is $5.25 per order to the U.S. or $7.00 to Canada regardless of the number of items you order. This includes free upgrade to Priority Mail on U.S. orders over $35.00 in merchandise. $5.25 is the standard U.S. shipping option at checkout. You can opt for Priority Mail ($8.25 total) or Express Mail ($19.00 total) by selecting these options at checkout. Non-U.S. or non-Canada customers should see international shipping fee of $24.00. Some restrictions to these options may apply for heavy or bulky items as described in our shipping information.
Credit Cards Are Accepted through our easy-to-use secure shopping cart. Cart and payment instructions and additional info

Want to pay by check or money order? Read information here.

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For more information about Luck Factory, email info@luckfactory.com.